No refunds, returns, exchanges on already shipped orders. Replacements will be issued for products damaged in transit.
Orders returned to us due to incorrect address or shipping name will be remedied at the cost of customer (ex. cost of reshipping) Shipping charges collected are paid directly to the package carrier and are not recouped when a package delivery is failed.
For international orders, please be aware that customer may be responsible for import taxes or duties. Each country has its own set of laws and we are unable to advise on expected additional fees. Refusal at customs will result in order being returned to us, and is subject to the same terms as orders returned due to incorrect address or shipping name.
Note: Please use your legal name for international orders
For orders within the US, please check with your building staff if applicable before using alternate shipping names.